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Max Katz

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Comcast – How is this Smart?

I have been Comcast/Xfinity customer for almost six years. This March my contract with Comcast ended. I called Comcast to try to reduce my bill. We only need high-speed internet (no TV). I asked if I can get a plan that they currently offer their new customers. The answer was no.

I figured I will call again in a few weeks.

I called again in a few weeks. I asked if I can get a plan they currently offer their new customers. The answer was again no. I have to say, both times the agents were very nice and polite. At the end of the second call I told the agent that if I cancel the plan, you guys (Comcast) will will start calling me in a few weeks asking me to come back? The agent said: yes.

Two weeks after I cancelled and switched to another internet provider Comcast called offering a new plan and asking if I would switch back.

 


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Max Katz heads Developer Relations for Appery.io, a cloud-based mobile app platform. He loves trying out new and cool REST APIs in mobile apps. Max is the author of two books “Practical RichFaces” (Apress 2008, 2011), DZone MVB (Most Valuable Blogger), and is a frequent speaker at developer conferences. You can find out what Max is up to on his blog: http://maxkatz.org and Twitter: @maxkatz.