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Max Katz

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How to Ask For Help And Get Help Fast

I have been doing a lot of support for Tiggzi Mobile App Builder on the forum and via email. I enjoy it very much. First because I’m able to help users, and second, I get to learn new things that I didn’t’ know before. But, there is one problem. Many emails that I get basically say: “xyz doesn’t work”. No details, no steps to reproduce the problem, no error messages, no screen shots – nothing.

This applies to any tool, product, service out there. Next time you want to get help and fast, please provide this information (or at least most of it). Not only will it help us solve your problem faster (instead of sending you an message back asking for all this), but it will also show us that you put some time in trying to understand the issue.

  • The exact problem you are facing
  • Steps to reproduce the problem
  • The exact error message you get (if any)
  • A screen shot of the problem/error message is always helpful

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More Stories By Max Katz

Max Katz heads Developer Relations for Appery.io, a cloud-based mobile app platform. He loves trying out new and cool REST APIs in mobile apps. Max is the author of two books “Practical RichFaces” (Apress 2008, 2011), DZone MVB (Most Valuable Blogger), and is a frequent speaker at developer conferences. You can find out what Max is up to on his blog: http://maxkatz.org and Twitter: @maxkatz.